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Customer truth teller
Justworks

Voice of Customer Program Lead

customer insights research programme management analytics cross-functional New York, NY
Closed

This role is no longer open. Roles stay on the Generalist World board for two weeks, then move to the vault. This one has had its run.

About this role

Justworks handles HR, payroll and benefits so small businesses can focus on their actual work. This role builds the programme that gets customer reality in front of the teams making decisions. It suits a translator who can turn scattered feedback into something a product team can act on without flattening what customers actually said.

What made this a Translator role?

Translators make the complex simple. They bridge worlds – technical and creative, internal and external, strategic and tactical – and make sure everyone is speaking the same language. If you can distil a 50-page report into a one-page brief, explain code to a CEO, or turn user feedback into a product roadmap, this role is built for you.

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