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Magic Moment Architect
Everlab

CX Dreamweaver

Customer Experience Health Tech Service Design Hospitality Operations Melbourne or Sydney, Australia

About this role

Design and scale moments of delight across the full Everlab preventive health member experience – inspired by the philosophy of Unreasonable Hospitality. You'll audit the post-purchase journey, build repeatable magic moment rituals after clinic visits, create a Dreamweaver playbook for future sites, and partner with clinical, ops, and growth teams. A blank-slate IC ownership role.

What makes this a Builder role?

Connectors thrive at the intersection of people and ideas. They build relationships, spot patterns across communities, and turn loose networks into tight ecosystems. If you're the kind of person who naturally introduces people, builds partnerships, and sees opportunity in every conversation, this role plays to your strengths.

About Everlab

Everlab is hiring for this role. View the full listing and apply on their site.

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