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Passion Labs

Customer Success Lead

customer success enterprise accounts expansion stakeholder management onboarding £75,000+ plus equity London, United Kingdom

About this role

Passion Labs is shifting from consultancy to product, and this is the first customer success hire to build that function from the ground up. You would own the full lifecycle for enterprise clients, find expansion opportunities, and sit between technical teams and non-technical stakeholders to keep everyone moving. It suits a generalist who likes ambiguity, enjoys setting up systems from nothing, and can speak both business and product fluently.

What makes this a Connector role?

Connectors thrive at the intersection of people and ideas. They build relationships, spot patterns across communities, and turn loose networks into tight ecosystems. If you're the kind of person who naturally introduces people, builds partnerships, and sees opportunity in every conversation, this role plays to your strengths.

About Passion Labs

Passion Labs is hiring for this role. View the full listing and apply on their site.

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